• Processing Time: Orders are processed within 24-48 hours of payment confirmation. 

• Delivery times may vary depending on your location and external factors such as weather or holidays. 

4. Shipping Costs
   
   

Shipping costs depend on order size, weight, and destination. 

• Flat-Rate Shipping: Fixed cost for small orders under [X] kg. 

• Weight-Based Shipping: For large wholesale orders, rates are calculated based on weight and distance. 

• Free Shipping: Available for bulk orders above [X] EUR/USD (if applicable). 

Shipping fees are calculated at checkout before finalizing your purchase. 

5. Order Tracking
   
   

• Once your order is shipped, you will receive a tracking number via email/SMS. 

• You can track your order on [tracking portal or courier’s website]. 

• If you do not receive tracking details within 48 hours of dispatch, contact us at info@klass-stores.pk. 

6. Delivery Guidelines
   
   

• Orders must be received by an authorized person at the delivery location. 

• If no one is available at the time of delivery, the courier may attempt redelivery or leave a notification. 

• We are not responsible for delivery delays caused by incorrect address details provided by the customer. 

7. Bulk & Wholesale Shipping
   
   

For large-volume orders: 
✅ We offer customized freight shipping solutions. 
✅ Customers may arrange their own logistics partners for bulk orders. 
✅ Additional processing time may apply for orders over [X] kg/tons. 

For bulk shipping inquiries, contact us at info@klass-stores.pk. 

8. Shipping Restrictions
   
   

• We do not ship to PO Boxes or restricted areas. 

• Due to local regulations, we may not be able to deliver certain food products to specific regions. 

• If an order is placed for an unserviceable location, we will notify you and issue a full refund. 

9. Damaged or Missing Shipments
   
   

If your order arrives damaged, incorrect, or incomplete, report it within 24-48 hours of delivery: 

1. Email us at info@klass-stores.pk with your order number. 

1. Attach photos/videos showing the issue. 

1. Our team will review and provide a refund, replacement, or store credit as per our policies. 
   
   

10. Failed Deliveries & Order Cancellations
    
    

• If a delivery attempt fails due to an incorrect address or unavailability, additional shipping fees may apply for reattempts. 

• Orders canceled before shipping are eligible for a full refund. 

• Orders canceled after dispatch will be subject to a restocking fee and return shipping charges. 

11. Policy Updates

This shipping policy may be updated periodically. Customers will be notified of any major changes. 

For further questions, please contact our support team at info@klass-stores.pk.