Shipping & Delivery 

What shipping methods do you offer?

We offer standard, express, and freight shipping for large orders. 

How long does delivery take?

Delivery times vary but typically range between 2-7 business days. 

Do you provide free shipping?

Free shipping is available for orders above a certain value. Check our shipping policy for details. 

Do you ship internationally?

Yes, we ship to select international locations. Additional shipping fees apply. 

How can I track my order?

A tracking link is provided once your order is shipped. 

What if my order arrives damaged?

Please contact us immediately with photos, and we will arrange a replacement or refund.
 
Do you offer same-day delivery?

Same-day delivery is available in select locations for urgent orders. 

Can I schedule a specific delivery date?

Yes, you can specify a preferred delivery date at checkout. 

Do you deliver to rural areas?

Yes, but delivery times may be longer for remote locations. 

What courier services do you use?

We work with trusted logistics partners for safe delivery. 

Returns & Refunds 

What is your return policy?

Returns are accepted within 7 days if the product is defective or incorrect. 

Can I return partially used products?

No, we only accept returns for unopened and unused products. 

How do I request a refund?

Contact our support team with your order details for refund processing. 

How long does it take to process refunds

Refunds are typically processed within 7-14 business days. 

Do you offer exchanges?

Yes, exchanges are possible if the wrong item was delivered. 

Who pays for return shipping?

If the mistake is on our end, we cover return shipping costs. 

Can I return an order without an invoice?

No, an invoice is required for all returns and refunds. 

What if my order is missing an item?

Contact us immediately, and we will resolve the issue. 

Do refunds include shipping costs?

No, shipping fees are non-refundable unless the return is due to an error on our part. 

How do I cancel a return request?

You can cancel your return by contacting our support team before the return is processed. 


Product Information 

Where do you source your products from?

We source directly from trusted manufacturers and suppliers. 

Are your products organic?

We offer both organic and non-organic options. Check product descriptions. 

What is the shelf life of your products?

Each product has a different shelf life, ranging from 6 months to 2 years. 

Do your products have certifications?

Yes, our products meet industry standards and certifications. 

Do you offer custom packaging?

Yes, custom packaging is available for bulk buyers. 

Can I request a specific brand?

We stock multiple brands, but availability may vary. 

Do your products contain allergens?

Our products are processed in facilities that handle allergens. Please check labels. 

Are your products GMO-free?

We offer both GMO and non-GMO products. 

Do you offer bulk packaging?

Yes, we provide large sacks and bulk packaging options. 

How should I store the products?

Store in a cool, dry place away from direct sunlight. 

Account & Loyalty Programs 

Do I need an account to place an order?

No, but creating an account allows faster checkout and order tracking. 

Do you have a loyalty program?

Yes, we reward returning customers with discounts and exclusive offers.
 
Can I save my payment details?

Yes, you can securely store payment details for faster checkout. 

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions.
 
Can I refer friends for discounts?

Yes, we have a referral program. Check our website for details. 


Order Management & Custom Requests

Can I place an order over the phone?

Yes, we accept phone orders. Contact our sales team for assistance. 

Can I order different products in one shipment?

Yes, you can mix products in a single order. 

Do you allow order pickups?

Yes, you can schedule a pickup from our warehouse. 

Can I schedule recurring orders?

Yes, we offer subscription-based purchases for regular customers. 

Can I place a custom order with specific weight requirements?

Yes, we accommodate special requests for large orders.

Do you offer contract-based bulk supplyfor businesses?

Yes, we work with businesses for long-term supply contracts. 

Can I split my order into multiple shipments?

Yes, but additional shipping charges may apply. 

Can I add extra products to my order after checkout?

You can modify your order within 24 hours of purchase. 

Can I get a written quotation before ordering?

Yes, we provide quotations for bulk buyers upon request.

Do you accept purchase orders from businesses?

Yes, we process purchase orders for registered business accounts. 


Shipping & Delivery (Extended) 

Do you ship to hotels or temporary addresses?

No, we only deliver to permanent addresses. 

Can I change my shipping address after placing an order?

Yes, within 12 hours of ordering. 

Do you ship on weekends?

We currently ship on business days only. 

Can I pay extra for faster delivery?

Yes, express delivery options are available at checkout.

What should I do if my tracking number isn’t updating?

Contact our support team, and we will check with the courier service. 

What if my package gets lost in transit?

We will investigate and either reship or issue a refund. 

Do you offer white-label shipping?

Yes, we offer white-label solutions for business clients. 

Do you offer refrigerated shipping for oils?

No, but our packaging ensures the oil remains fresh during transit. 

Do you deliver to multiple addresses in one order?

No, you must place separate orders for different addresses. 

Can I request special delivery instructions?

Yes, you can add instructions during checkout. 

Returns & Refunds (Extended) 

Can I exchange a product for a different brand?

No, we only replace items if they are defective or incorrect. 

What if my return request is denied?

You can appeal the decision by providing additional proof. 

Do refunds go back to the original payment method?

Yes, refunds are issued to the original payment method used. 

Can I return products purchased on sale?

No, clearance and sale items are non-refundable. 

How do I report a defective product?

Send us photos and details via email or chat.
 
Do I need to keep the original packaging for returns?

Yes, returns are only accepted in original packaging. 

Can I return products past the return window?

No, all returns must be initiated within the specified return period. 

How do I check the status of my refund?

Log into your account and check the refund section or contact support. 

Do you offer store credit instead of refunds?

Yes, store credit is available as an alternative. 

What happens if I receive an expired product?

We will replace it free of charge. 


Product & Storage Information (Extended) 

Are your products halal-certified?

Yes, our suppliers provide halal-certified products. 

Do you sell fortified flour and rice?

Yes, we stock fortified food products. 

Can I request bulk packaging with my branding?

Yes, we provide private labeling for bulk buyers. 

Are your oils cold-pressed or refined?

We sell both cold-pressed and refined oils. 

What’s the best way to store bulk sugar and flour?

Keep in airtight containers in a cool, dry place. 

Do you provide documentation for export shipments?

Yes, we provide necessary export documentation.

Can I mix different rice varieties in my bulk order?

Yes, we allow mixed orders based on availability. 

Do you have lab test reports for product quality?

Yes, lab reports are available upon request. 

Can I get a sample before committing to a large order?

Yes, but sample orders are chargeable. 

Do your oils contain preservatives?

No, our oils are free from artificial preservatives. 


Business Partnerships & Reseller Programs 

Do you offer wholesale prices for resellers?

Yes, resellers can access bulk pricing.

Can I become a distributor for your products?

Yes, apply for our distributor program via our website. 

Do you supply restaurants and food chains?

Yes, we provide bulk supplies to the food service industry. 

Do you offer affiliate commissions for referrals?

Yes, we have an affiliate program where you can earn commissions. 

Can I negotiate prices for very large orders?

Yes, bulk buyers can discuss custom pricing with our sales team.