What is a Refund Voucher?

A Refund Voucher is a reimbursement method that provides a credit equal to the amount paid for the returned item. A Refund Voucher can be applied at checkout to deduct its value from your next purchase.

If the purchase amount is less than the voucher’s value, the remaining balance can be used for multiple transactions until the balance reaches Rs. 0.

The Refund Voucher is valid for 180 days. You must use it within this period; otherwise, it will expire and become unusable.

How do I use my Refund Voucher?

If you receive a refund voucher, a discount voucher code will be send to you via Gmail.

Enter this code in the discount code box and click “Apply Code” at checkout during the payment step. The applicable amount will be deducted from your total.

How will I be notified if my returned product is not eligible for a refund?

If your return is deemed invalid, we will contact you to explain the issue and return the item(s) to you. We will arrange the delivery, so please ensure you are available at the scheduled time to receive it. If delivery is unsuccessful, we will hold your item for 30 days, during which you can collect it from our office.

What refund amount will I receive if I purchased an item on promotion or using a Discount Code?

For sale items, if a refund is applicable, you will be refunded the exact amount you paid, not the original price.

For instance, if you bought an item on sale for Rs. 500 while its original price was Rs. 1000, you will receive a refund of Rs. 500 only.

If you bought an item using a Refund Voucher, your refund will include both the amount you paid and the value of the Refund Voucher used.

Introduction

At Klass Stores we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase due to a valid issue, we offer refunds under specific conditions. 
This policy explains the circumstances under which refunds are granted, the process for requesting a refund, and the time it takes for the refund to be processed. 

Refund Eligibility

You may be eligible for a refund under the following conditions: 

Wrong Item Delivered – If you receive a product different from what you ordered. 

Damaged or Defective Product – If the item arrives damaged, leaked, or defective. 

Expired Product – If the product is past its expiration date at the time of delivery. 

Missing Items – If part of your order is missing.
 
Failed or Canceled Orders – If your order was not processed due to system errors or was canceled before shipping. 

Non-Refundable Cases
We do not offer refunds in the following situations: 

Change of Mind – Refunds are not issued if you no longer want the product. 

Opened or Used Products – If the product has been opened, used, or tampered with. 

Improper Storage – If the damage is caused after delivery due to improper storage. 

Delayed Refund Requests – Refund requests must be made within the allowed timeframe. 

Sale or Discounted Items – Clearance and promotional products are non-refundable. 

Refund Request Timeframe

For wrong, damaged, or defective products – Request must be made within 48 hours of delivery. 

For missing items – Request must be made within 24 hours of delivery. 

For canceled orders – Refunds will be initiated immediately upon cancellation confirmation. 

Refund Process
To request a refund, follow these steps: 

Contact Us 
Email info@klass-stores.pk or call +92 314 869 8674
Provide your order number and reason for the refund request. 

Submit Proof 

Attach clear photos or videos of the product and packaging. 
Include a short description of the issue. 

Approval & Processing 

Our team will review the request within 48 hours. 
If approved, the refund will be processed as per the chosen refund method.