Service and Warranty

Order Fulfillment 

We offer scheduled deliveries for bulk orders upon request. 
Tracking details will be provided once the order is dispatched. 

Warranty on Consumable Good

Since we sell perishable and consumable goods, we do not offer traditional warranties. However, we do provide the following guarantees: 

Freshness Guarantee
 
If you receive a product that is expired or spoiled upon arrival, we will replace it free of charge. 

Packaging Integrity 

If your order arrives with damaged or leaking packaging, you may be eligible for a replacement. 
To claim, submit a request within 48 hours of delivery with photos of the damaged item. 

Wrong Item Replacement 

If you receive the wrong product, contact us within 48 hours of delivery. 
We will arrange a replacement or issue a refund. 

Return & Refund Policy

Eligible Returns

Returns are accepted in the following cases: 
The product was delivered expired, damaged, or incorrect.
The package was tampered with during transit.

Non-Returnable Items 

We do not accept returns for: 
Opened or used products. 
Products with intact packaging but buyer-initiated returns. 
Orders placed incorrectly by the customer.

Refund Processing 

Refunds (if applicable) will be issued within 7-14 business days to the original payment method. 
For store credit refunds, the amount will be available within 3 business days. 

How to Claim a Replacement or Refund

To request a replacement or refund, please follow these steps: 

Contact Us via email at info@klass-stores.pk or call +92 314 869 8674.
 
Provide Details – Order number, photos of the issue, and a brief explanation. 

Wait for Approval – Our team will review and respond within 48 hours. 

Resolution – If approved, we will process a replacement, refund, or store credit. 

Exclusions & Limitations

We are not responsible for damage caused by improper storage after delivery. 
Any claim made after the specified timeframe will not be eligible for resolution. 
We do not cover delays caused by third-party logistics providers. 

Policy Updates

This policy is subject to updates. Any changes will be posted on our website, and customers will be notified via email if necessary. 
For any questions, feel free to reach out to our customer support team